- Develop client workflow
Time management is the leading driver of success as you prepare to end the year. As such, try your best to put together a checklist of what needs to be accomplished each month. To save on time, there are things you need to have. These include the contact information for your client, the appropriate communication method, time to communicate, service requirements, methods of payment, and deadline.
- Create a year-end countdown
Preparing for the end of a financial year can be full of activities and extra work compared to any other time. As such, you must create a year-end countdown complete with reminders, progress reports, and charts. Also, ensure that your employees know that it is the year-end and encourage them to do everything they can to clear the tasks, tighten expenditure, clear invoices and purchase orders, and close every order.
- Sort out engagement letters
As a company, the end of the year is the perfect time to review your engagement approaches with your clients. One of the areas that you must look closely at is engagement letters. Review what you had in the past and get your client to re-sign them for the next year. Ensure that the engagement letters reflect all your services and add new ones as you go ahead. Also, make sure that everything that your client will be responsible for is clearly stated to avoid misunderstandings.
- Know when to make referrals
There are always new clients who come with unique requirements. Some of the client requests might be too complicated for your organization and may not be in a position to offer them. As such, you must always know when it is the right time to accept the client's requests and when to make referrals. You should also know when to promise your client certain things and when not. Look for opportunities and prospective clients whose needs you can match. Ask yourself if a client's industry is in the area that suits your specialization and whether they have a history of leaving cloud service providers, among others.
- Update your employee data
Before starting another year, ensure that your payroll and expenses calculations are done correctly towards the end of the year. Keep track of all expense claims and make sure that the right results are attached to the entire year's expense forms.
- Put your house in order
Ensure that all your books and files are in order, and your invoices, statements, and receipts are put where they are needed and stored in the right place. Ensure that all these items are neatly placed where they can be found regardless of whether they are in soft copy or hard copy. You should keep your records for more than three years just in case you need it for reference.
- Use cloud accounting software platforms
Despite being the time to sum up most of your operations, you must always know that work must go on. To better the service delivery, use cloud platforms to enable you to have real-time and uninterrupted access to files and accounts. With cloud platforms, you will be able to retrieve all the information from wherever you are and focus on getting your end-year activities finalized on time.