Businesses operating in many different industries are required to comply with regulatory standards. The purpose of these guidelines is to protect the privacy and security of transactions that involve sensitive data. In some cases, multiple sets of guidelines must be followed to protect data resources and avoid financial penalties and negative public relations. 

Cloud computing has enabled businesses of all sizes to address the demands of a dynamic and competitive market. The cloud offers a wealth of services and solutions that are beyond the reach of a traditional on-premises IT approach. Many companies are adopting the cloud-native application development model.

Conversational artificial intelligence (AI) is the underlying technology behind chatbots and virtual agents capable of carrying on a conversation with a human. The computing power and advanced technology necessary to successfully implement a conversational AI solution are beyond the reach of many organizations. Fortunately, many public cloud providers have addressed this issue by making conversational AI offerings part of their portfolios.